Zoose - Privacy Notice

Introduction

Your privacy is incredibly important to Zoose Language Technologies (Zoose). This Privacy Notice outlines how we collect, use, store, and protect your personal information when you use our app and services, including your interactions with our local on-demand interpreters (translators).

1. Information We Collect

• **Personal Information:** When you create a Zoose account, we collect information such as your name, email address, location and payment details (credit card information, etc.).
• **Usage Information:** We gather data on your interactions with our services, including the languages used, frequency of use, geolocation, interactions with translators (including ratings), and service preferences.

2. Communication Recordings

• **Recordings for Training and Quality Control:** To improve our services and ensure quality, your video and audio interactions with translators may be recorded for training purposes.
• **Storage and Use of Recordings:** Recordings are anonymized and cannot be linked back to you personally. They are used solely for internal purposes such as training our language models, improving translator performance, and resolving disputes.
• **Communication Records for Other Purposes:** We may also store non-recorded communication transcripts (text chat) between you and translators for a limited period. These are used for quality control, dispute resolution, and to comply with legal requirements.

3. How We Use Your Information

• Deliver and improve our translation services.
• Process transactions, manage your account, and provide customer support.
• Send you important information about our services, updates, and promotional offers (with your consent).
• Resolve disputes, enforce our agreements, and comply with legal and regulatory requirements.

4. Sharing of Information

• **Translators:** We share essential information with our local translators, such as your language needs and a unique identifier, to facilitate the requested service. We do not share your personal information with translators beyond what is necessary to complete the translation.
• **Legal Obligations:** We may disclose your information if legally mandated or required to comply with a court order, subpoena, or other legal process.
• **Third-Party Service Providers:** We work with third-party service providers for specific tasks like payment processing (e.g., **[PLACEHOLDER_NAME]**). We share only the information necessary for them to provide their services.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. International Transfers

Your information may be transferred and processed on servers located outside your country of residence. These countries may have different data protection laws than your own.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Notice. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

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